Refund policy

Return & Refund Policy

At Lag Shot Golf, your satisfaction is our priority! If you're not 100% satisfied with your purchase, we're here to help.

We offer a 30-day, risk-free trial beginning on the date you receive your Lag Shot product(s).

If your product doesn't meet your expectations, you may request a return within 30 days of delivery for a refund of the product purchase price.

To qualify for a return, please contact our customer support team within the 30-day trial period.

Certain Lag Shot Golf products are available for preorder and may require additional manufacturing and fulfillment time before shipment.

Estimated preorder shipping timelines are displayed on the applicable product pages before purchase.
Customers may request cancellation of an unshipped preorder by contacting support@lagshotgolf.com.
If a preorder has not shipped, customers may cancel the order and receive a refund to their original payment method.
If a preorder experiences a significant delay beyond the originally communicated shipping timeframe, affected customers will be notified of the updated estimate and may request cancellation and a refund.
Once a preorder has shipped, the standard 30-day return policy applies after delivery.

Our goal is to provide clear communication and reasonable options throughout the preorder process.

Email support@lagshotgolf.com with your order number and return request.
Our support team will provide return instructions and the appropriate return shipping address.
Once your return is received and inspected, we will process your eligible refund.

Approved refunds are issued to the original payment method.
Refunds are typically reflected in your account within 3–5 business days after processing, depending on your bank or payment provider.
Refunds for canceled, unshipped orders do not require a product return.

If you haven't received your refund:

Check your bank account for the refund.
Contact your credit card company or payment provider, as posting times may vary.
Contact your bank to confirm whether the refund is pending.
If you still need assistance, contact support@lagshotgolf.com.

We provide replacements for products that arrive defective or damaged.

If you receive a defective or damaged product:

Email support@lagshotgolf.com with your order number, a description of the issue, and photos when available.
Our team will provide replacement instructions.
A prepaid return label will be provided when a return is required for a defective product.

U.S. Customers: Customers are responsible for return shipping costs for standard returns.
International Customers: Customers are responsible for return shipping costs for standard returns.
Defective or Damaged Products: Lag Shot Golf will cover applicable return shipping costs when a return is required.

Lag Shot Golf

2025 Seward Ave #100
Naples, Florida 34109
United States

Please contact customer support before sending a return so we can provide the appropriate instructions.

For questions regarding returns, refunds, preorder cancellations, or an existing order, please contact:

Lag Shot Golf

Email: support@lagshotgolf.com

We're happy to assist!